PRIVACY AND COOKIE
We at Genpact and our affiliated companies worldwide
(collectively, “Genpact”) respect your privacy and are committed to affording
protection to personal information collected from any user of Genpact websites,
mobile applications, or other services provided by Genpact that link to this
Policy (collectively, Sites”) and how such information will be used by Genpact.
This Policy does not cover any third party links,
websites, or services, and such third party sites may be subject to alternate
privacy policies and terms and conditions.
By using the Sites you agree to be bound by
this Policy, which shall take effect on your first use of the Sites.
WHAT IS PERSONAL INFORMATION?
“Personal Information” means any information that may identify an
individual, including, but not limited to, a first and last name, physical
address (whether, residential or official), email address or other contact
information, that is not publicly available.
HOW DOES GENPACT COLLECT INFORMATION?
The Sites collect information from you in two ways: directly from
your input and automatically from your use.
Some Sites permit use without revealing any Personal Information about
yourself, except if you voluntarily provide such information to Genpact to use
the Sites, for example if you opt to apply for employment or an independent
contract engagement online through links available on the Sites, contact us
through a ‘Contact us’ link, subscribe to our newsletters by registering on the
Knowledge page, or utilize our products and services offerings (“Services”)
including mobile applications.
WHAT TYPE OF INFORMATION
DO WE RECEIVE?
The type of personal
information the Sites collect directly from you depends on your interaction
with the Sites, and may include:
Contact details, such as your name,
email address, postal address and phone number;
Account login credentials, such as
usernames and passwords;
Comments, feedback and other
information such as photographs you submit to the Site or to Genpact’s call
Interests and communication
Insurance policy number, home
ownership information, claim information including claim number, and
documentation / information relating to such claim including photographs
inventory of damaged property as applicable based on the Services.
Educational and professional
background (when applying for a position at Genpact). By sending in your
resume and other personal details through the Apply Now Link or other application
forms within the Sites. We may use this information throughout Genpact and its
affiliates and subsidiaries for the purpose of employment (including
independent contractors) consideration of your inquiry, and may also keep the
information for future consideration.
Additionally, the Sites also automatically collect information
about how you use the Sites which may include:
- Computer, device and connection
information, such as IP address, browser type and version, operating system,
mobile platform and unique device identifier and other technical identifiers; the
date and time of your query and one or more cookies that may uniquely
identify your browser e.g. the use of "cookies";
- Site usage data, such as click
stream data, what Site you visit and frequency and duration of such
visits, including date and time stamp, and referring and exit pages,
search terms you used or searched for on the Sites;
- Services requested, including
nature and type of Services.
- For location-aware Sites, the
region, city or town where your device is located in order to provide you
with more relevant content for where you are in the world;
- Geolocation information and
device information, such as type of device, operating platform (iOS /
Android) and browser information;
- E-mail Communications: To help
us make e-mails more useful and interesting, we often receive a
confirmation when you open e-mail from us if your computer/device supports
- Information from Other Sources:
We might receive information about you from other sources, such as third party partners or clients and add it to our
USE OF INFORMATION
We may use your personal information
- Process and fulfill a
transaction or order;
- Provide technical, product and
other support and to help keep the Sites working;
- Respond to your requests,
inquiries, comments and concerns;
- Provide, evaluate and improve
the Sites, its advertisements and promotional campaigns and our other
products and services and to develop new products, services and benefits;
- Offer you customized content
and individualized personalization of the Site to make it more relevant to
your interests and needs;
- Notify you about changes or
updates to the Sites and our other Services;
- Invite you to participate in
surveys, sweepstakes, competitions and similar promotions;
- Identify usage trends and for
data analysis, including for purposes of research, audit, reporting and
paying royalties and license fees to third-party providers, determining
the effectiveness of our promotional campaigns, or in other ways to which
you have expressly agreed in a customer agreement including applicable
Terms and Conditions within the Services; and
- Comply with our legal
obligations, resolve disputes, and enforce our agreements.
Non-Personal Information may be used
for the following:
- We may also match or combine the Personal Information
that you provide with information that we obtain from other sources or
that is already in our records, whether collected online or offline or by
predecessor or affiliated group companies, for the purposes described
information collected automatically by our Site, we collect this data
control cookies through your browser’s settings and other tools. However,
if you block certain cookies, you may not be able to register, login, or
access certain parts or make full use of the Sites.
may use and disclose information that does not reveal your identity or
permit direct association with any specific individual, such as browser
and device information, anonymous usage data and aggregated information,
for any purpose, except where we are restricted by law. If we combine
non-personal information with personal information, the combined
information will be treated as personal information for as long as it
- SHARING OF YOUR INFORMATION
We may share your Personal Information with:
affiliates, trading names and divisions within the Genpact group of
companies worldwide and certain including companies that provide
technology, customer service and other shared services functions; and
service providers, suppliers, agents and representatives, including but
not limited to, payment processors, customer support, email service
providers, IT service providers, mailing houses and shipping agents;
process the information for us based on our instructions and in compliance
also may share your Personal Information with our affiliates and with
sponsors, joint venture partners and other non-affiliated third parties,
including entities for which we are acting as an agent, licensee,
application host or service provider.
also may disclose your Personal Information:
(i) meet any applicable law, regulation, legal
process or other legal obligation; (ii) detect, investigate and help
prevent security, fraud or technical issues; (iii) enforce and protect our
rights and properties; or (iv) protect the rights, property or safety of
our users, employees and others.
Circumstances may arise where, whether for strategic or other business
reasons, Genpact decides to sell, buy, merge or otherwise reorganize
businesses. Such a transaction may involve the disclosure of personal
information to prospective or actual purchasers, or receiving it from
sellers. Should such a sale or transfer occur, we will use reasonable
efforts to direct the transferee to use personal information you have
provided through Sites in a manner that is consistent with this Privacy
- CONFIDENTIALITY AND SECURITY
We limit access to any
Personal Information that may be submitted by you, to Genpact employees,
service providers, suppliers, agents and representatives, including but not
limited to, payment processors, customer support, email service providers, IT
service providers, mailing houses and shipping agents strictly on a need to
know basis, consistent with the Policy and as needed to provide the Services
such as to respond to your inquiry or request.
We deploy physical,
electronic, administrative, technical and procedural safeguards to protect your Personal
Information in Genpact’s possession from unauthorized or inappropriate access,
alteration, disclosure and destruction.
Genpact has a commitment
to comply with all applicable laws and regulations to protect Personal
Information in Genpact’s possession.
It is important for you
to protect against unauthorized access to your password and to your applicable
device / computer. Be sure to sign off when you are done using a shared computer.
Employees who misuse
personal information are subject to strict disciplinary action, as it is a
violation of the Integrity Policy of Genpact.
is a global organization, with legal entities, business processes,
management structures, and technical systems that operate across borders.
Our privacy practices are designed to provide protection for your Personal
Information, all over the world.
- We may share your Personal
Information within Genpact and transfer it to countries in the world where
we do business, but we will do so only for the purposes described above.
Some countries may provide less legal protection for your information. In
such countries Genpact will still handle information in the manner we have
described here. When we transfer your information to other countries, we
will protect that information as described here unless required otherwise
by applicable laws.
TO YOUR INFORMATION
You are entitled to know whether we hold Personal Information about you
and, if we do, to have access to that information and require it to be
corrected if it is inaccurate as required by law and applicable Genpact
policies. You can do this by sending us an email in accordance with the
“Contact Us” section
TO OTHER SITES
We may provide links to other third party
websites for your convenience and information. These sites may have their
own privacy statements in place, which we recommend you review if you
visit any linked sites. We are not responsible for the content, performance,
or security of any third party linked sites; any use of the sites by you;
or for the privacy practices of third party sites.
AND OTHER TECHNOLOGIES
are small text files which the Sites may put on your computer or mobile
device when you visit a site or page. The cookie will help the Site, or
another website recognize your device the next time you visit it.
performance and enhance your user experience and for purposes consistent
with this Policy. At times we may seek to place a cookie on your device
(for instance, your computer's hard drive) which allows the server to
recognize the device when it visits again, in order to track statistical
information about navigation to and throughout certain areas of our Sites,
and to Genpact promotions on other Sites. For example, we keep track of
the domains from which people visit and we also measure visitor activity
on the website, but in a manner that would keep
the information anonymous. Genpact may use this data to analyze trends and
statistics and to help us provide better customer service.
cookies on our websites are in the following categories:
Essential cookies: Some cookies are essential for the operation of our Sites. Without these cookies, the Service cannot be
Performance Cookies: These cookies collect information about how visitors use our
Sites, for instance which pages visitors go to most often. The
information collected by these cookies is aggregated, so these cookies don’t
collect information that identifies a visitor. The information collected is
anonymous and is only used to improve the way our Site works and to monitor website performance. For instance, we might use
performance cookies to keep track of which pages are most popular, which method
of linking between pages is most effective, and to determine why some pages are
receiving error messages. We might also use these cookies to highlight articles
or site services that we think will be of interest to you based on your usage
of the website.
Functionality Cookies: We use functionality cookies to remember your preferences and to
optimize user experience.
Advertising Cookies: These cookies link to services provided by
third parties. The third party provides
these services in return for recognizing that you have visited Genpact Sites. These cookies also provide statistics on how
the Sites are used and help Genpact provide you with relevant
Opt Out Information:
gathered by cookies is used and analyzed only at an aggregate level to
help us understand trends and patterns. If you do not want your
transaction details used in this manner, you can disable your cookies.
However, if you prefer not to accept cookies, you can set your browser to
reject them or to alert you before one is placed.
- If you
would like to learn more, please visit http://www.aboutads.info/choices/. These websites are not owned by Genpact
and Genpact is not responsible for their content.
- We also
use or allow third parties to serve cookies that fall into the four
categories above. We may also use third party cookies to help us with
market research, revenue tracking, improving site functionality and
monitoring compliance with our terms and conditions.
or by using the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout/.
as the NAI consumer
opt-out page or the DAA opt-out page.
We would like to caution our visitors about phishing attacks, wherein
unscrupulous third parties seek to extract sensitive and confidential
information from you by posing as a genuine website or by a sending an
email misrepresenting it to be from a genuine source. If you receive such a message claiming
to be from Genpact, then please do not reply to it and immediately bring
it to our attention by contacting the Webmaster utilizing the “Contact Us”
- CHILDRENS PRIVACY
We do not knowingly collect information from
children under the age of 13 or target the Sites or Services to children under
- CHANGES TO THIS POLICY
Genpact plans to take all reasonable efforts to maintain up to date and
effective online privacy standards and practices. Please check this Policy
periodically to inform yourself of any changes. Any
changes will be posted on this page with an updated revision date.
If you have any questions about this Policy or your dealings with Sites,
you can contact Genpact by emailing Policy.Inquiries@genpact.com. We welcome your questions and
suggestions about our Policy
Last Updated: December 13,